Severity Level: High
The incident has been resolved. us-south-3 services are now working as expected.
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Again, in the event you’re unsure as to whether your service is still impacted by this, please open a support ticket and we’ll get back to you as soon as possible.
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Resolved
Severity Level: High
The incident has been resolved. us-south-3 services are now working as expected.
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Again, in the event you’re unsure as to whether your service is still impacted by this, please open a support ticket and we’ll get back to you as soon as possible.
To be automatically notified when the status of this incident changes, please click on the “Subscribe to updates” button.
Identified
Severity Level: High
We've identified that this issue is affecting the status of instances and filesystems in the us-south-3 region within the API and Console. Some users may see these resources as unhealthy when checking their dashboard and API.
For clarity, the alert/unhealthy status is a display issue, not a reflection of actual instance health. The underlying infrastructure is healthy. If you already have connection details for an instance in us-south-3, you can continue to access it normally.
We're continuing to work on a resolution and will provide another update as soon as we have one.
Thank you for your patience.
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In the event you’re unsure as to whether your service is impacted by this incident, please open a support ticket. We’ll get back to you as soon as possible.
To be automatically notified when the status of this incident changes, please click on the “Subscribe to updates” button.
Investigating
Severity Level: Medium
We’re currently investigating a potential issue with our us-south-3 region. Users may experience instance launches and terminations in a stuck state.
Our teams are actively working to identify the root cause and mitigate or resolve the issue.
Thank you for your patience and understanding during this time.
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In the event you’re unsure as to whether your service is impacted by this incident, please open a support ticket. We’ll get back to you as soon as possible.
To be automatically notified when the status of this incident changes, please click on the “Subscribe to updates” button.
