Severity Level: Medium
DAL01 - COLO Internet Connectivity Disruption (Upstream Provider)
We are currently investigating a loss of internet connectivity affecting colocation customers in our DAL01 (Dallas) facility. The disruption is due to a down Dedicated Internet Access (DIA) circuit with one of our upstream providers.
Customers with IP addresses in the **38.147.81.0/24** range may be unable to send or receive traffic over the affected circuit.
We have opened a ticket with the upstream provider and are actively working with them to restore service. We will provide another update as soon as additional information becomes available.
Thank you for your patience and understanding during this time.
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In the event you’re unsure as to whether your service is impacted by this incident, please open a support ticket. We’ll get back to you as soon as possible.
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